Frequently Asked Questions

What's your Return Policy?
  • Any item that has been personalized may NOT be returned or exchanged.
  • Any item not personalized may be returned within ten (10) business days.
  • Any item with a mistake must be addressed within five (5) business days.
  • Any item returned must be accompanied by a receipt or proof of purchase.
What are the delivery chargers for orders from the online shop?

Delivery charges vary depending on your location and will be shown before final checkout. Please visit our Shipping & Delivery page for more information.

Which payment methods are accepted?

We accept all major debit and credit cards as well as PayPal.

How long will delivery take?

Each mongrammed item requires custom design work and times can vary. We ask for 7-14 days on most items. We do offer a rush service for a small additional fee.

How secure is the online store and is my data protected?

We take cyber security very seriously and use first in class SSL security. We will never share your information with any other vendor, unless authorized by you.

What exactly happens after ordering?

The fun begins! You’ll receive and email confirming your purchase. If there are any questions then we will email you ASAP.

Do I receive and invoice for my order?

Yes, you will receive an invoice once the order is processed.